FAQ’s

  • How does it work?

    Place your order and post your negatives securely in a padded or jiffy envelope along with your order number and clearly indicate which negative(s) you would like scanning/ printing. Once your order is completed your negatives will be posted back to you.

    For scanning you will receive a download link that lasts for 30 days. For prints these will be posted with your negatives.

  • What scanning service do I need?

    It depends on your individual requirements. For exhibitions or the best archiving files select Imacon scanning. For social media flatbed scanning is perfect.

  • How do I post my negatives to you?

    Ensure your negatives are secure using a padded or jiffy style envelope. You will receive the postal address once within your confirmation email.

  • Do you offer student discount?

    Yes & more! We offer all students PLUS any students who have left education within the first year 25% off all services. Click here to apply.

    We understand the importance of looking after each other particularly when you first starting out.

  • Do you offer other discounts?

    Yes, if you have a large project in mind, please get in touch and we’ll be happy to discuss options. Also when ordering large amounts we automatically apply discount at the checkout. For example: 10 scans get 1 free!

  • What are your turn around times?

    We always try and turn around your work as quick as possible but still providing the very best service. Below is our goals:

    Scanning - 48 hours

    Printing - 1 week (depends on the size and amount)

  • Do you work on large projects?

    Yes - if you are looking for The Grainwork’s to support you on a large project - get in touch. We know how stressful exhibitions can be - we are happy to relieve some of that stress.

  • Do you cut my negatives

    We understand how important negatives are and we treat them like a new born baby. Only if we have to we will cut your negatives. Please state if you specifically do not wish for your negatives to be cut.

  • Can I have control of my prints?

    Yes, when it comes to handprints it is very much a calibration project. You can be involved as much or as little as you would like.